Frequently asked questions.
From finding your fit to looking after your order. Start here, or get in touch with us.
Choosing your Serena pair
Is there a break-in period?
Start with short periods of wear so you can check the fit and adjust the laces comfortably.
Are they true to size?
Use the UK / EU size labels to choose your usual size. If you are between sizes or need advice, contact our team before ordering. See the size chart.
Can I wear them all day?
Serena is designed for everyday use, with cushioning, a roomy front and adjustable laces. Comfort will depend on getting the right fit.
Which colours does Serena come in?
Serena is shown in Alpine White, Warm Khaki and Classic Black. Explore the collection.
Orders & delivery
Where can I find delivery information?
Delivery destinations and timeframes belong on our shipping page. View Shipping & Delivery.
How can I contact you about my order?
Email info@caldenlabel.com with your order number. Open the contact page.
How do I start a return?
Contact the team before sending an item back, and check the applicable return instructions. Visit Returns & Exchanges.
Need something else?
We are here to help with sizing, colours or a question about your order.
Get in touch